Find our frequently asked questions below.
If you don't find the answer to your questions here please write us at firstname.lastname@example.org and we will get back to you as soon as we can!
Where do you deliver?
We are currently operating in Chicago, and we are delivering to both the metropolitan area and the surrounding suburbs. Our plan is to expand to all major cities soon, so stay tuned for all the new locations!
Do you offer contactless delivery option?
In an effort to provide the safest experience and protect against the Coved-19 spread, we will always offer a contactless delivery option. At the moment of reservation, please select this option and our associate will drop-off your gear or bundle at your preferred location.
Is there an additional cost for delivery?
Yes, there is a flat cost of $39 for both delivery at your place and pick up at the end of the rental period. You can select the option of delivery at checkout and the fee will be automatically added to your balance.
What is included in the delivery fee?
The delivery fee includes initial delivery to your location and final pickup after the end of the rental period. Please consider that our associates follow a strict schedule, therefore for every missing delivery or pickup, there will be an additional charge equal to 50% the original delivery fee.
Do you offer the option for self pick-up?
Yes, we offer the option to do curbside pickup our warehouse location, in which case the delivery fee will be waived. Our location is 1631 N. Whipple St. Chicago 60647. Once you check out we will send you an email to book pickup time. For additional information you can either write to email@example.com or text at 919-627-2773.
How far in advance offer should I make my reservation?
The sooner you choose the products you love, the better! We typically suggest to reserve 3 months in advance, to make sure all the products you need are reserved for you.
Considering we deliver within the first days of your rental period, we recommend making a reservation at least a week before the actual use of the products.
Do you have a minimum rental period?
Yes. Although our bundles are designed for the first 6 months of life of the baby, we offer a minimum rental period of 3 months at a time. We are also considering to introduce short term rentals for trips and vacation, so stay tuned!
Our baby loves one of the items, can I extend my rental period?
Certainly so! We understand you might need one item a bit longer than anticipated, so as soon as you know, send an email to firstname.lastname@example.org We will adjust the rental timeframe per your preference, and charge the additional costs at the moment of reservation.
We don't use that much of one of the products we rented, can we return it and receive a refund?
At this moment, we are not able to issue a refund for a rented item. Please understand that during your reservation process, we reserved an item for you and we were not able to serve another family. Because we understand your baby might not like some products, we offer a "product swap" option if you need to try out different products.
We realized one of the products we rented is not ideal for our baby. Can we swap it with another one?
Sure thing! If you're planning to do so, please send us an email and let us know which product you're returning and which one you would like to have. (You will be refunded the amount for the item to be returned and charged for the new product. ) To proceed there will be a "product swap" delivery fee equal to the 50% the original delivery fee.
Can I add Tinker&Nod to my Baby Registry?
This is not available yet, but we are working on it.
Is there a minimum amount of products I have to rent?
No. You can rent even a single item, if that's what you need. Keep in mind that we suggest bundling up the products, so that the additional cost of delivery and service fees are evenly spread out.
Are all the products listed in your inventory second-hand?
Most of them are. We believe that re-using products more sustainable use of baby gear. We also have some new products when we first buy them.
The products included in our inventory are carefully inspected and selected before going through our restoration and deep-cleaning process. The result is a product in a like-new condition.
I would like to rent a specific item, but I don't see it listed.
If you're looking for a specific item we don't have, please get in touch with us! We look forward to hearing your feedback and including the items you love in our collection.
We simply love one of the products we rented. Can we buy it?
Glad you asked! Yes, at this moment we offer the possibility to purchase the products that you have rented after the 3rd month of rental for a 70% of the retail value.
Please send an email to email@example.com and we will process your request.
Payments & Discount
When do I start paying for the products I rented?
At the moment of reservation, we require a deposit of 50% of the total rental value to hold the items for you. After delivery of the products or bundle, we will charge the remaining 50% of the order.
What form of payment do you accept?
We accept Visa, Mastercard, American Express, Discover and every major credit card. We know it's expensive to pay for all baby products at the same time. For this reason, we also offer the possibility to pay in four instalments with Afterpay or Klarna. In this scenerio, 25% of the total amount will be processed as first instalment and deposit at the moment of reservation. The second instalment will be charged after delivery.
Do you provide any discount with a bundle rental?
Yes. If you pick the "Tinker&Nod" bundle, that include all 7 products for a rental period of 6 months, we can extend a discount of 15%. (on top of the fact that you save a buck, the bundle is specifically designed for the first 6 months of life of your baby, might as well give it a try!)
Cleaning & Safety
Is there any cleaning fee?
No. every cleaning cost is already included in the rental bundle, if products are returned in the original conditions.
How do you clean and sanitize your products?
If you want to read more, please go to our cleaning page here.
Do you have any Covid safety measures?
We are committed to the highest standards of safety, cleanliness and professionalism. We throughly clean and sanitize our products. This is core to our expertise and value that we want to bring our customers. Upon return, all our rental items undergo inspection and a standard cleaning procedure. Please refer to our cleaning procedure page. The procedure is aligned with the CDC recommendation on sanitization of surfaces. More information can be found here: [link of relative CDC pages]. We have a clear procedure to minimize other risks from Covid-19:
- use of mask
- temperature checks of employees
- sanitation of hands
We will keep updating our procedures as more guidance is provided by official sources.
How do you evaluate stains and damages?
Upon return of the products, we throughly inspect them and classify the status of items under the following criteria.
Identification of broken components
a) can be easily fixed: flat $30 fee
b) need a replacement part: fee for the part substitution
c) need to replace the item: item will be fully charged at the fair market value
Identification and classification of stains:
a) minor stain: no fee
b) relevant a $30 fee for extra cleaning will be charged
c) undeniable the stain component will have to be changed and the customer will be charged for the full cost of the part to be changed
Lost: product is charged
Upon completion of the inspection, the customer will receive an email with confirmation of inspection completed and indication of whether any stain or damage has been found, and in that case what is the itemized and total charge for it.